Preguntas frecuentes

• 1. What technical support and after-sales service do you offer?

  We provide technical support for overseas customers, including product documentation, specification clarification, and guidance on installation and usage. If any issue occurs during use, please contact us with details—our team will work with you to find solutions.

• 2. What packaging and shipping support do you provide?

  We offer packaging options according to customer requirements, such as protective packaging for safe transportation and proper labeling. We also help with shipment documents and logistics coordination to reduce risks during international shipping.

• 3. Do you offer samples and support small trial orders?

  Yes. We can support samples and trial orders depending on the product type and customization level. For customized solutions, lead time may vary. We will confirm the schedule clearly after receiving your specification and quantity.

• 4. Can you help with circuit breaker selection for different ratings or installation needs?

  Yes. We can assist with selection based on your system requirements—such as rated current, trip curve, poles, and application type. To get accurate recommendations, please provide system voltage, load type, installation method, and required standard.

• 5. How do you ensure quality control and stable delivery?

  We implement strict quality control from incoming materials, production processes, and assembly, to electrical testing and final inspection before shipment. This helps ensure stable performance, consistent quality, and reliable delivery for customer projects.

• 6. Are your products compliant with international standards?

  We prioritize compliance for global markets. We can provide relevant test reports/certification documents and product information based on your destination requirements. If you tell us the country/market and the standard you need, we will guide you with the proper documentation.

• 7. Do you support OEM/ODM customization (logo, packaging, parameters)?

  Yes. We support OEM/ODM customization for logo/appearance, packaging, and project-specific parameter matching according to the required specifications and standards. Please share your target models, ratings, and application scenario during inquiry so we can recommend the best options.

• 8. What low-voltage products do you manufacture?

  We focus on low-voltage circuit protection and power distribution products, including MCB, RCBO, RCCB, isolators/main switches, distribution boards/distribution system components, and smart electrical solutions. These products are designed for residential, commercial, and industrial power systems.